Legal information, GDPR and terms and conditions

1. Identification of the operator (Impressum)

In accordance with § 3a of the Commercial Code, Act No. 513/1991 Coll. (Czech Republic), § 4 of Act No. 22/2004 Coll. on Electronic Commerce (Slovakia) and § 435 of the Civil Code of the Czech Republic, we provide the official identification and contact details of the operator of the website and the seller:

2. Privacy Policy (GDPR)

The protection of personal data of our customers, business partners and website visitors is our priority. Elektromotory OSA s.r.o. processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Act No. 18/2018 Coll. on Personal Data Protection (Slovakia) and Act No. 110/2019 Coll. on the Processing of Personal Data (Czech Republic).

2.1 Who is the controller of your data?

The controller of personal data is Elektromotory OSA s.r.o., Company ID (IČO): 52 719 901, with its registered office at M. R. Štefánika 525/8, 013 13 Rajecké Teplice, and its branch at M. R. Štefánika 149, 010 01 Žilina. If you have any questions regarding the processing of your personal data, you can contact us by e-mail at osa@osazilina.sk or by telephone on +421 905 410 719.

2.2 Purposes of processing and legal bases (under Article 6 GDPR)

2.3 Who has access to your data (Recipients and processors)

We do not sell or disclose personal data to unauthorised third parties. Access to them is granted only to our employees and vetted contractual partners necessary for the provision of services:

2.4 Retention period of personal data

We keep personal data only for the period necessary to fulfil the given purpose: inquiries from forms without a follow-up order are kept for 12 months (for the purpose of follow-up technical consultation); data related to contract performance and service for the duration of the warranty (usually 24–36 months); accounting and invoicing documents for 10 years in accordance with the Act on Accounting.

2.5 Your rights under the GDPR

Under the GDPR you have the following rights in relation to your personal data, guaranteed by law:

You can exercise your rights by e-mail to osa@osazilina.sk or in writing to our registered office. We will respond without undue delay and at the latest within one month. If processing is based on consent, you may withdraw it at any time. We do not carry out automated individual decision-making or profiling (Article 22 GDPR). We have not appointed a Data Protection Officer, as the law does not require us to do so.

3. Cookies and client-side browser storage

The website www.osazilina.sk respects users' privacy. In accordance with Directive 2002/58/EC of the European Parliament and of the Council (ePrivacy), Section 109(8) of Act No. 452/2021 Coll. on Electronic Communications (Slovakia) and Section 89(3) of Act No. 127/2005 Coll. (Czech Republic), we inform you about the use of cookies and browser storage (LocalStorage, SessionStorage):

3.1 Overview of cookies and browser storage data

3.2 How to change your consent or delete stored data?

You can change or withdraw your consent at any time via the “Cookie settings” link in the page footer; withdrawal does not affect the lawfulness of processing carried out before it. You can also delete stored data in your browser settings (Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge); this will also clear the contents of the inquiry cart.

4. General Terms and Conditions of Business and Inquiry Terms (GTC)

4.1 Non-binding nature of the inquiry cart and the contract formation process

The website at www.osazilina.sk serves as a specialised technical catalogue of industrial drives by Siemens, Flender and Sinamics, with the option to assemble an inquiry cart. Adding products to the cart and submitting the form on the /objednavka page does not constitute an immediate conclusion of a purchase contract or a binding order with a payment obligation.

Submitting the form is a non-binding inquiry to check the technical parameters of an electric motor/gearbox, current stock availability and calculate the most favourable price. Our team of specialists usually reviews the inquiry within 2 to 24 hours and sends you a binding price offer with an exact delivery date. A purchase contract (or a contract for work in the case of repair) arises only when the customer accepts this price offer in writing (electronically by e-mail).

If the customer is a consumer, before concluding the contract we will provide in the price offer all information required by law – in particular the main characteristics of the goods or service, the total price including VAT and delivery costs, the methods of payment and delivery, the delivery period and information on the right of withdrawal from the contract – and we will confirm the concluded contract by e-mail.

4.2 Prices and payment terms

All prices of goods and service work in offers are stated in euros (€) or Czech crowns (Kč) excluding VAT, and the applicable statutory VAT rate is also clearly shown in the offer. Payment methods agreed in the offer include: (a) an invoice with contractual due date (for verified corporate entities and regular business partners), (b) an advance invoice with payment in advance (for made-to-order configurations and new partners), (c) payment on collection / cash on delivery by courier. For consumers we always state in the offer the final price including VAT and all other fees (including delivery costs).

4.3 Delivery periods and shipping methods

We dispatch standard stock electric motors and drives for delivery within 24 hours throughout the Slovak Republic and within 24–48 hours in the Czech Republic. Transport is provided by our own vehicle fleet or by a specialised pallet forwarder. Customers also have the option of free personal collection of goods at our central warehouse and service centre in Žilina (M. R. Štefánika 149, PCHZ site) on working days from 7:00 to 15:30.

4.4 Consumer rights (B2C) and information on withdrawal from the contract

Although our activity is primarily aimed at industrial and corporate customers (B2B), we also sell to consumers. Where the contract is concluded by a consumer (a natural person who, when concluding the contract, does not act within their business activity or profession), the statutory consumer protection provisions apply, in particular Act No. 108/2024 Coll. on Consumer Protection (Slovakia) and the Civil Code (Občiansky zákonník). A consumer with habitual residence in the Czech Republic cannot be deprived of the protection afforded to them by the mandatory provisions of Czech law.

A consumer has the right to withdraw from a distance contract without giving a reason within 14 days from the day of receipt of the goods (for a contract for the provision of a service, from the day of its conclusion). To exercise the right, a clear statement sent before the period expires to the registered office address or by e-mail to osa@osazilina.sk is sufficient; you may use the sample form set out below. We will refund all payments, including delivery costs (except for the additional costs of a delivery method other than the cheapest standard one offered), without undue delay and at the latest within 14 days from the day we receive the withdrawal, using the same means of payment you used; we may withhold the refund until we receive the goods back or you provide proof that they have been sent back. Return the goods to us at the latest within 14 days of withdrawal; the direct costs of returning the goods are borne by the consumer (for bulky goods that cannot be returned by post, we will state an estimate of these costs in the offer). The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature and functioning.

The right of withdrawal does not apply in particular to goods manufactured to the consumer's special requirements or adapted for them (e.g. a non-standard shaft design or special winding parameters), and to services (repairs, servicing) that have been fully performed with the consumer's express consent before the withdrawal period expires. If a consumer withdraws from a service contract whose performance began at their request during the withdrawal period, they shall pay a proportionate part of the price for the performance already provided.

4.5 Model withdrawal form

(complete and submit this form only if you wish to withdraw from the contract)
To: Elektromotory OSA s.r.o., M. R. Štefánika 525/8, 013 13 Rajecké Teplice, e-mail: osa@osazilina.sk
I/We* hereby notify that I/we* withdraw from the contract for the sale of these goods / from the contract for the provision of this service*: …
Ordered on / received on*: …
Name of consumer(s): …
Address of consumer(s): …
Signature of consumer(s) (only if this form is submitted on paper): …
Date: …
* Delete as appropriate.

4.6 Liability for defects, warranty and complaints procedure

We are liable to consumers for defects that the goods have at the time of receipt or that appear within 24 months of receipt (statutory liability for defects). The manufacturer's warranty (e.g. Siemens, Innomotics, Flender) is voluntary and does not limit the consumer's statutory rights. For businesses (B2B), liability for defects is governed by the Slovak Commercial Code and the terms stated in the offer; the warranty period generally corresponds to the manufacturer's warranty period. For service and repair work we provide a warranty on the work performed and the materials used, as stated in the service report. Every repaired electric motor is tested under load in our test facility before handover, and the customer receives a measurement report.

You may submit a complaint in person at our branch at M. R. Štefánika 149 (PCHZ site), 010 01 Žilina (Mon–Fri 7:00–15:30), in writing or by e-mail to osa@osazilina.sk, with a description of the defect and proof of purchase. We will confirm receipt of your complaint. The consumer may choose repair or replacement of the goods; if this is not possible or the defect is material, the consumer is entitled to an appropriate price reduction or to withdraw from the contract. We will handle the consumer's complaint without undue delay, and no later than 30 days from its submission, and will inform you of the outcome by e-mail. We bear the costs associated with a justified complaint.

5. Supervisory authorities and out-of-court dispute resolution

5.1 Alternative and out-of-court resolution of consumer disputes

The consumer has the right to contact the seller with a request for remedy (by e-mail to osa@osazilina.sk) if they are not satisfied with the way the complaint was handled. If the seller refuses or does not respond within 30 days, the consumer has the right to submit a proposal to initiate alternative dispute resolution under Act No. 391/2015 Coll. before the ARS entity (Slovak Trade Inspection).

A consumer resident in another EU Member State (e.g. in the Czech Republic) may, in the case of a cross-border dispute, also contact the European Consumer Centre in their own country (in the Czech Republic: www.evropskyspotrebitel.cz). The list of alternative dispute resolution entities is maintained by the Ministry of Economy of the Slovak Republic.